The great thing about viewing or swimming with dolphins is that you are doing it in their natural habitat completely on their terms, and so of course we cannot absolutely ‘guarantee’ dolphins on every single trip, and nor can any other operator.
Sometimes dolphins may have calves with them, or are feeding, mating or just resting. It’s important for us not to interact with dolphins when they don’t want to.
But you may be interested to know that in the last 12 months we saw dolphins on 97% of our cruises and had successful swims on 81% of our swim trips. So you have to be a bit unlucky to miss out!
We understand that a dolphin experience is important to our customers so we have devised a guarantee of sorts which is as follows:
Akaroa Harbour Nature Cruises
If you don’t get to see dolphins (average 3% of cruises) then you get to come back and do our cruise another day.
Swimming with dolphins
If you don’t see any dolphins (average 3% of cruises) then we give you a refund of 50% or a ticket to come back another day should we have availability. If the dolphins just don’t want to interact with swimmers (average 17% of cruises) then we give you a 25% refund.
Remember this is not a guarantee to see dolphins on our trips but it is a guarantee that you get to see them another day or get a partial refund (refunds for swimmers only).