BOOKING RE-ASSURANCE

We want all of our customers to be re-assured that we will fully refund or offer to reschedule all bookings due to place when we are unable to operate due to a raised COVID-19 alert level. This also includes any bookings from customers who are prohibited from travel due to a regional lock down. 

Our team will safely work from home to refund or re-arrange your travel.

Our standard cancellation policy is 24 hours however should a lock down occur we will be completely understanding that 24 hours notice may not be given. So be rest assured that your booking with us is safe.

covid clean activity

OPERATIONAL STATUS

Akaroa Harbour Cruises 

We are currently operating.  

Swimming with Dolphins
Not currently operating until Summer

Diamond Harbour Ferry
We are always operating. When in Alert level 3 or 4 we operate for essential travel only 

Quail Island
We are currently operating

Ripapa Island 

Not currently operating until Summer.

 

Read on for more detail….

Our COVID-19 Status

We are currently facing unprecedented times both for our business and the wider tourism industry. 
The situation and information available to us is changing on a daily basis.

Our priority at this time is the health and wellbeing of our customers, staff and their families.

We have put measures in place and are now recognised as Covid clean by Qualmark and Covid Ready by the Tourism Export Council.

AKAROA

At alert level 4 and 3 we will not operate the Akaroa Nature Cruise or Swimming With Dolphins.

At alert level 2, we will operate our Akaroa Harbour Cruise daily with reduced capacity, social distancing and appropriate cleaning programme. 
We do not plan on operating our Swimming with Dolphins experience until later this year.

At alert Level 1 all operations will resume their usual schedule with appropriate cleaning in place.

To check on our current schedule and availability, please click here.

LYTTELTON

The Diamond Harbour Ferry is currently opertaing. In levell 3 or 4 we run for essential travel only

Please stay up to date with the Public Transport schedule by checking out the Metro website.

We are reviewing how we might be able to re-start the Quail Island Ferry over the spring.
We can confirm we will operate our daily schedule over the October school holidays if we remain at Level 1 or 2 and will update the Quail Island page and schedule as and when we can.
Ripapa Island will have a weekend service run over summer if we are at level 1 or 2.

 

If you have any query regarding any existing booking or our current schedule –
please contact our reservations team on
0800 436 574 (or 64 3 304 7641) or email reservations@blackcat.co.nz.

Follow our Facebook page for up to date updates.

Thank you for your patience and understanding as we work through these changes.

Covid ready